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30 FAQs
How do I sign up?
I've forgotten my password, what should I do?
I'm struggling to pay my rent, can you help?
How do I sign into my online account?
I don't have a tenancy reference number, how do I sign up?
Where can I find my tenancy reference?
How much is my weekly rent?
How do I make a payment or pay my rent online?
I'm having trouble with your website or I have a suggestion for the website, what should I do?
I can see the wrong information in my online account, what should I do?
I received an error message when I tried to sign up or sign in. What should I do?
How do I change the email address used for my online account?
I made a payment yesterday, why is it not showing on my statement? Why isn't my account balance correct?
How do I change the phone number I use to sign in?
How many accounts can be set up per tenancy?
How do I read my online statement?
Can I pay with someone else's card online?
How do I setup a Direct Debit online?
Why do we ask for your Date of Birth?
When setting up my online account, do I enter my current address or the address that I had when I was your resident?
Do you accept AMEX cards?
How do I set up a recurring payment or arrangement online?
I didn't receive an email when signing up for an account, what should I do?
How do I contact L&Q on social media?
What browsers does your website work on?
Who can create an online account?
I've forgotten which email address I used to sign up, what should I do?
What information do I need to create an account?
Why isn't my payment working?
How do you use my data?
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