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30 FAQs
How do I make a payment or pay my rent online?
How do I setup a Direct Debit online?
I don't have a tenancy reference number, how do I sign up?
How do I change the phone number I use to sign in?
How do I sign into my online account?
I'm having trouble with your website or I have a suggestion for the website, what should I do?
What should I do if I'm shown the wrong address when I sign up?
I've forgotten which email address I used to sign up, what should I do?
Can I pay with someone else's card online?
What is a strong password?
How safe is my information online and how secure is my online account?
Who can create an online account?
How much is my weekly rent?
I've forgotten my password, what should I do?
I didn't receive an email when signing up for an account, what should I do?
How do I set up a recurring payment or arrangement online?
How do I sign up?
How do you use my data?
Where can I find my tenancy reference?
How do I read my online statement?
How do I contact L&Q on social media?
How many accounts can be set up per tenancy?
I claim housing benefit, why does it show that I still owe you money?
I'm struggling to pay my rent, can you help?
I’m no longer a resident. Can I still sign into my online account?
Do you accept AMEX cards?
I'm no longer a resident. Can I sign up for an account to pay L&Q online?
I didn't receive a code when signing in, what should I do?
What information do I need to create an account?
I’m no longer a resident, but I’m paying back arrears. Will my payments online be allocated to my account or the current occupant of the property?
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