Help and Advice for Tenants

30 FAQs

• I'm locked out of my property. What should I do?
• What are minor and major adaptations?
• I have a problem with my floor or floor covering. What should I do?
• I have no heating. What should I do?
• How do I report a broken bathroom accessory?
• Can I have the internet in my property?
• Water - useful information
• I have no hot water. What should I do?
• I have problems opening my window. What should I do?
• How do I request a communal cupboard door key?
• How do I report a blocked or overflowing outside drain?
• I think I have asbestos in my property. What should I do?
• I can smell gas. What should I do?
• How do I request a level access wet room?
• How do I request a grab rail?
• How do I report that my electric cooker is broken?
• How do I request a flashing doorbell?
• How do I request a door entry intercom?
• How do I request a minor adaptation in a communal area?
• How do I report a broken curtain rail?
• I have problems using my taps. What should I do?
• My carbon monoxide alarm keeps beeping? What should I do?
• How do I request a smart meter?
• How do I report an issue with a tree in a communal area?
• I’m experiencing the symptoms of carbon monoxide poisoning. What should I do?
• Is it a legal requirement to carry out a gas safety check?
• How do I request a stair lift?
• Is my property's building material likely to contain asbestos?
• How do I request a through floor lift?
• How do I report an issue with a stair lift, hoist or through floor lift?