L&Q Group | Leading Housing Association & Residential Developer
L&Q community
Your home
Help & advice
Find a home
Sign in
Sign in
Menu
Help home
Help and Advice for
Tenants
Filter on category
Category
All categories
Antisocial behaviour
Billing and payments
Building and fire safety
Estate services
Home ownership options
Housing options
L&Q corporate
L&Q Energy
L&Q online account
My housing
My L&Q
Repairs
Sub-categories
All in Building and fire safety
General advice
L&Q inspections programme
Moving home or remortgaging
New building safety guidance
Remedial works
Right to Buy or Acquire schemes
Sub-categories
All in Home ownership options
Home Ownership
Shared Ownership
Sub-categories
All in L&Q online account
General advice
Payments
Sign in
Sign up
Sub-categories
All in Repairs
Aid and Adaptations
Diagnose a Repair
Gas, Heating and Hot Water
Improvements
Planned Maintenance
Report a Repair
30 FAQs
Can I pay my rent or service charges online?
How can I pay my rent or service charges?
What is my account balance?
Can I pay my rent or service charges over the phone?
How much is my weekly rent?
Is there a mobile app version of the L&Q online account?
I received an error message when I tried to sign up or sign in. What should I do?
Where can I find my tenancy reference?
Who can create an online account?
How do I make a payment or pay my rent online?
How do I sign into my online account?
How do I change the phone number I use to sign in?
I don't have a tenancy reference number, how do I sign up?
How many accounts can be set up per tenancy?
How safe is my information online and how secure is my online account?
I'm struggling to pay my rent, can you help?
I've forgotten my password, what should I do?
How do I sign up?
How do I set up a recurring payment or arrangement online?
How do I read my online statement?
How do I setup a Direct Debit online?
How do I change the email address used for my online account?
What browsers does your website work on?
Why isn't my payment working?
I claim housing benefit, why does it show that I still owe you money?
I'm having trouble with your website or I have a suggestion for the website, what should I do?
I didn't receive a code when signing in, what should I do?
I made a payment yesterday, why is it not showing on my statement? Why isn't my account balance correct?
Why do I need to enter a code to sign in?
I'm no longer a resident. Can I sign up for an account to pay L&Q online?
Show more