Help and Advice for Tenants

30 FAQs

• I'd like to add an occupant. What should I do?
• What will L&Q do if I’m the victim/witness of antisocial behaviour?
• Can I change my tenancy from sole to joint?
• Do you offer home contents insurance?
• A noise nuisance – is it antisocial behaviour?
• Do I get to stay in the property as I'm an occupant and not on the tenancy?
• The Noise App – useful information
• Am I allowed to own a pet?
• How do I get a copy of my tenancy agreement?
• How do I complain about a neighbour's pet?
• Litter and rubbish – is it antisocial behaviour?
• How do I report the death of a tenant?
• I'm locked out of my property. What should I do?
• Garden nuisance – is it antisocial behaviour?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• What are minor and major adaptations?
• Where else can I get support for antisocial behaviour?
• I'd like to change my tenancy from joint to sole as the other party has moved out. What should I do?
• Do you accept AMEX cards?
• How much is bedroom tax and how is this calculated?
• There has been a succession already for this property. Can I still live here as a succession?
• I have no heating. What should I do?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• Can I have the internet in my property?
• Why can't you give us a date for any remedial works to be done now?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• Does my tenancy change if one member of a joint tenancy dies?
• How do I request a level access wet room?
• Rent balance by text message
• What happens to the housing benefit when the claimant dies?