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30 FAQs
The Noise App – useful information
Can I have more bedrooms than I need when moving by mutual exchange?
I'd like to add an occupant. What should I do?
What will L&Q do if I’m the victim/witness of antisocial behaviour?
I've signed a mutual exchange but no longer want to move. Can I cancel the exchange and stay in my home?
How can I move to another L&Q property?
A noise nuisance – is it antisocial behaviour?
Am I allowed to own a pet?
Can I change my tenancy from sole to joint?
How do I register or search for mutual exchange?
How does the bidding processes work?
How can I prepare my home for the winter months?
Do I get to stay in the property as I'm an occupant and not on the tenancy?
Do you still offer Voluntary Right to Buy to tenants who don't qualify for the Right to Buy or Right to Acquire?
How do I complain about a neighbour's pet?
What can I do if I'm the victim/witness of antisocial behaviour?
How do I get a copy of my tenancy agreement?
How much is bedroom tax and how is this calculated?
Litter and rubbish – is it antisocial behaviour?
How do I report the death of a tenant?
I'd like to change my tenancy from joint to sole as the other party has moved out. What should I do?
I'm pregnant, is my unborn child taken into consideration when checking bedroom eligibility?
Can I move to a property with fewer bedrooms than I need when moving by mutual exchange?
Contents vs. Buildings - how do I know what's what?
Garden nuisance – is it antisocial behaviour?
Am I eligible for mutual exchange?
Rent balance by text message
There has been a succession already for this property. Can I still live here as a succession?
I'm locked out of my property. What should I do?
How long does a mutual exchange take?
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