Help and Advice for Tenants

30 FAQs

• I'd like to add an occupant. What should I do?
• Can I change my tenancy from sole to joint?
• Do you offer home contents insurance?
• Rent or account balance by text message
• Am I allowed to own a pet?
• How do I get a copy of my tenancy agreement?
• Do I get to stay in the property as I'm an occupant and not on the tenancy?
• How do I report the death of a tenant?
• What will L&Q do if I’m the victim/witness of antisocial behaviour?
• How do I rent a garage?
• I'm locked out of my property. What should I do?
• I'd like to change my tenancy from joint to sole as the other party has moved out. What should I do?
• What are minor and major adaptations?
• There has been a succession already for this property. Can I still live here as a succession?
• A noise nuisance – is it antisocial behaviour?
• How much is bedroom tax and how is this calculated?
• The Noise App – useful information
• I have no heating / hot water
• I have no heating. What should I do?
• I have no hot water. What should I do?
• Have I got a guaranteed right to the tenancy?
• Can I have the internet in my property?
• Does my tenancy change if one member of a joint tenancy dies?
• What is included in the grounds maintenance service, and when should this be carried out?
• What happens to the housing benefit when the claimant dies?
• How much will my parking permit cost?
• I have credit on my L&Q account. Can I have this refunded to me?
• How do I complain about a neighbour's pet?
• How do I request a level access wet room?
• Can I install a CCTV doorbell on my property?