L&Q Group | Leading Housing Association & Residential Developer
L&Q community
Your home
Help & advice
Find a home
Sign in
Sign in
Menu
Help home
Help and Advice for
Non-residents
Filter on category
Category
All categories
Antisocial behaviour
Billing and payments
Building and fire safety
Home ownership options
L&Q corporate
L&Q Energy
L&Q online account
My housing
My L&Q
Repairs
Sub-categories
All in Building and fire safety
General advice
L&Q inspections programme
Moving home or remortgaging
New building safety guidance
Remedial works
Right to Buy or Acquire schemes
Sub-categories
All in Home ownership options
Home Ownership
Shared Ownership
Sub-categories
All in L&Q online account
General advice
Payments
Sign in
Sign up
Sub-categories
All in Repairs
Gas, Heating and Hot Water
Report a Repair
30 FAQs
How do I become a supplier to L&Q?
I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
How do I rent a garage?
Where can I find L&Q’s tendering opportunities?
A home with too many animals – is it antisocial behaviour?
A noise nuisance – is it antisocial behaviour?
How do I get an L&Q home?
The Noise App – useful information
I have a fire protection charge as part of my service charge – will this be used to cover remediation costs?
Where can I find my tenancy reference?
Does L&Q have a Diversity policy?
If my building has a sinking fund can this be used to cover costs if they are not recoverable by other means?
What is the difference between a Building Safety Programme inspection and an EWS1 form?
What will L&Q do if I’m the victim/witness of antisocial behaviour?
How will you keep me safe if the inspection of my building requires works to be done but they can’t be done straightaway?
Where else can I get support for antisocial behaviour?
Why has our inspection not been done sooner?
Litter and rubbish – is it antisocial behaviour?
What can I do if I'm the victim/witness of antisocial behaviour?
Do my Building Safety Programme inspections require renewal?
How will I know my home is safe if my building doesn't need an EWS1 form?
What is L&Q doing to try and influence mortgage lenders to lend on buildings affected by safety issues?
Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
Will I be able to stay in my home while my building is inspected?
Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
Will I be charged for any additional fire safety measures required for my building?
Can residents commission inspections outside of the L&Q Building Safety Programme?
Who will carry out the Building Safety Programme inspection?
Dangerous dogs and other animals – useful information
Why can't you give us a date for any remedial works to be done now?
Show more