Help and Advice for Non-residents

30 FAQs

• How do I become a supplier to L&Q?
• Where can I find L&Q’s tendering opportunities?
• Do my Building Safety Programme inspections require renewal?
• If my building has a sinking fund can this be used to cover costs if they are not recoverable by other means?
• I have a fire protection charge as part of my service charge – will this be used to cover remediation costs?
• Who will carry out the Building Safety Programme inspection?
• How do I report an issue with a tree in a communal area?
• What safety reassurances did you receive from the developer when my home was built?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• How will L&Q keep in touch with me about building safety issues?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• Can residents commission inspections outside of the L&Q Building Safety Programme?
• How will I know my home is safe if my building doesn't need an EWS1 form?
• Will I be charged for any additional fire safety measures required for my building?
• Will I be able to stay in my home while my building is inspected?
• How will you keep me safe if the inspection of my building requires works to be done but they can’t be done straightaway?
• How much will renting a garage cost?
• I have an enquiry about your procurement process. Where can I find out more information?
• Can I keep more than one dog or cat?
• How do I pay the rent on my garage?
• Where can I find out more about the rules and regulations relating to the procurement of goods, services and works?
• I've seen a new development and would be interested in buying a new build property. What should I do?
• What pets can I keep?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• Why are you replacing waking watch with a fire detection and alarm system?
• Why has our inspection not been done sooner?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• If my pet dies do I need permission to get another?
• Can I rent a garage if I'm not an L&Q resident?
• Why can't you give us a date for any remedial works to be done now?