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30 FAQs
How can I pay my rent or service charges?
How do I sign into my online account?
Can I pay my rent or service charges online?
Can I pay my rent or service charges over the phone?
How do I make a payment or pay my rent online?
Where can I find my tenancy reference?
I'm having trouble with your website or I have a suggestion for the website, what should I do?
How do I change the email address used for my online account?
Do you accept AMEX cards?
Who can create an online account?
Why do I need to enter a code to sign in?
How do I change the phone number I use to sign in?
I've forgotten my password, what should I do?
How do you use my data?
How do I setup a Direct Debit online?
What are the question marks on the sign up page?
What is a strong password?
I don't have a tenancy reference number, how do I sign up?
What is my account balance?
How do I close my online account?
I can see the wrong information in my online account, what should I do?
I didn't receive a code when signing in, what should I do?
Can I pay with someone else's card online?
I've forgotten which email address I used to sign up, what should I do?
What information do I need to create an account?
How do I contact L&Q on social media?
I'm struggling to pay my rent, can you help?
What should I do if I'm shown the wrong address when I sign up?
I received an error message when I tried to sign up or sign in. What should I do?
How many accounts can be set up per tenancy?
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