Help and Advice for Homeowners

30 FAQs

• How do I top-up my in-house display (Guru Hub)?
• How do I pay for my heat consumption?
• What is covered under L&Q's buildings insurance policy?
• If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
• How much will my parking permit cost?
• How do I apply for a parking bay?
• Can I make a claim under L&Q’s buildings insurance policy?
• Will L&Q buy back my home?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• I have no heating / hot water
• Rent or account balance by text message
• What is a Heat Interface Unit (HIU)?
• I have no hot water. What should I do?
• What happens at the end of the defects liability period?
• Contents vs. Buildings - how do I know what's what?
• Can I run a business from home?
• Is there parking control where I live?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• Why are you replacing waking watch with a fire detection and alarm system?
• Will I get a dedicated parking bay?
• How will I know my home is safe if my building doesn't need an EWS1 form?
• Can residents commission inspections outside of the L&Q Building Safety Programme?
• Water - useful information
• How do I request a communal cupboard door key?
• If my building has a sinking fund can this be used to cover costs if they are not recoverable by other means?
• Will I be able to stay in my home while my building is inspected?
• Why has our inspection not been done sooner?
• I think my neighbour is running an illegitimate business from home. What should I do?
• Why can't you give us a date for any remedial works to be done now?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?