Help and Advice for Homeowners

30 FAQs

• How do I top-up my in-house display (Guru Hub)?
• How do I pay for my heat consumption?
• How do I apply for a parking bay?
• If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
• How much will my parking permit cost?
• Can I make a claim under L&Q’s buildings insurance policy?
• Will L&Q buy back my home?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• I have no heating / hot water
• Can we manage some of the communal services ourselves?
• What happens at the end of the defects liability period?
• I have no hot water. What should I do?
• I have no heating. What should I do?
• Is there parking control where I live?
• What is a Heat Interface Unit (HIU)?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• Rent or account balance by text message
• Why are you replacing waking watch with a fire detection and alarm system?
• Another resident has parked in my bay. What should I do?
• My heating and hot water are switched off, why am I still being charged?
• Can I run a business from home?
• I think my neighbour is running an illegitimate business from home. What should I do?
• Can I rent my parking space to a third party?
• How do I request a communal cupboard door key?
• Will I be charged for any additional fire safety measures required for my building?
• Will I get a dedicated parking bay?
• Can I have Sky Q in my property?
• What safety reassurances did you receive from the developer when my home was built?
• Water - useful information
• Can residents commission inspections outside of the L&Q Building Safety Programme?